help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving messages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2022 13:50

‎07-12-2022 13:50

Ive had my versa 2 for about 2 years with no issue when suddenly yesterday it stopped syncing. I solved that issue however now i am not receiving messages. I have gone through all settings everything is allowed on both my phone and the app however no messages or calls are coming through my watch. Reading the forums i have done everything recommended but still nothing.

Best Answer
0 Votes
1 REPLY 1

‎07-12-2022 21:04

‎07-12-2022 21:04

Hi @Klw1989 - the syncing issue might not be fully resolved or you may have sleep or do not disturb enabled.

 

Try logout of the app and restart both phone and watch and then sync 

 

On the watch go to Quick Settings and check. 

 

You can use the SimpleCheckUp app to check if your watch is connecting and when it was last synced and other useful information for checking issues.

Author | ch, passion for improvement.

Best Answer
0 Votes