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Not receiving notifications after update

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‎10-12-2019 17:10 - last edited on ‎10-13-2019 19:33 by Fitbit Moderator

‎10-12-2019 17:10 - last edited on ‎10-13-2019 19:33 by Fitbit Moderator

Since the update on 10/11/19, I have not been receiving text messages and call notifications on my Android even though it is turned on. I have restarted both the phone and versa watch. 

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-13-2019 19:26

‎10-13-2019 19:26

Hi @Moser170, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, thanks for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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