help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 19:22 - last edited on ‎10-13-2019 20:43 by Fitbit Moderator

‎10-09-2019 19:22 - last edited on ‎10-13-2019 20:43 by Fitbit Moderator

I'm not sure what's going on with Fitbit Alta HR.....but.....I am not satisfied at the least bit!!!! I keep reading about how aware Fitbit is about the issue android users are experiencing.   Sorry but I don't want to experience anymore than I am right now.  We Android users & others phone providers should demand our money back or some type of compensation for no service.   It is not our fault....yall can't fix it so give us what we are due, either another Fitbit or money back Asap. 

 

Moderator edit: Subject for clarity 

 

Best Answer
3 REPLIES 3

‎10-10-2019 14:59

‎10-10-2019 14:59

Hello @carolynmurray24, welcome to the Community Forums!

 

Thanks for sharing your thoughts and personal experience here in the forums. Can you please let me know which difficulties are you experiencing with your Fitbit device so I can better assist you and provide you with more information? For any refund-related inquiry you can check our policies here.

 

Keep me posted, I'll be around.

Best Answer
0 Votes

‎10-10-2019 16:53

In response to RicardoFitbit

‎10-10-2019 16:53

Well....to answer your post....I'm having the same problems as other Android users....since the updated app, my Fitbit does nothing but tell me the time, when to move & gives me the heartrate.   I can no longer get messages or calls. Sent from my Verizon, Samsung Galaxy smartphone
Best Answer

‎10-13-2019 20:43

In response to carolynmurray24

‎10-13-2019 20:43

Thanks for your reply @carolynmurray24, sorry for the delay in responding your post.

 

To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Alta HR are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

Best Answer
0 Votes