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Not receiving notifications and phone calls say unknown caller

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‎11-08-2019 18:01 - last edited on ‎11-09-2019 17:03 by Fitbit Moderator

‎11-08-2019 18:01 - last edited on ‎11-09-2019 17:03 by Fitbit Moderator

I haven't recieved  any text messages and my phone calls say unknown caller for 6 months now. I unpair and start over. I call tech support , they say an update is comming in 2 days (since October)  Any ideas?

 

Moderator edit: Updated subject for clarity 

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‎11-09-2019 17:22

‎11-09-2019 17:22

@jonihe Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to try the troubleshooting posted in this article: My Fitbit device isn't receiving notifications from my phone.

 

Regarding your inquiry about your calls showing as a unknown caller we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

Let me know how it goes. 

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