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Charge 3 not syncing Android

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‎11-08-2019 16:00 - last edited on ‎11-09-2019 16:59 by Fitbit Moderator

‎11-08-2019 16:00 - last edited on ‎11-09-2019 16:59 by Fitbit Moderator

I am having issues with my charge 3 syncing with my Android phone.  I saw an article about syncing issues with apple, but not Android.  I am guessing it is a similar issue.  I have reset my charge 3 and restarted the Fitbit app.  Any thoughts?

 

Moderator edit: Updated subject for clarity 

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‎11-09-2019 17:02

‎11-09-2019 17:02

@Sorey05 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the research done. I would like you to try this syncing troubleshooting and check if after this it starts syncing properly. If you keep experiencing syncing issues, please let me know the mobile phone you're using. 

 

Let me know how it goes. 

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