Not receiving notifications from Samsung Galaxy S10

[Cosmin_nedelcu]

Hello!

I need your help in the following matter: Last week I purchased a brand new Samsung Galaxy S10. When I tried to connect my Charge 2 with the phone, it paired, but I cannot get notifications on my bracelet when I receive calls and messages. What can I do to fix this issues?

I'm looking forward to your answers. Thx a lot!

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @Cosmin_nedelcu. Welcome to the Community Forums.

I'm glad that you got a new phone, and thanks for bringing this issue to my attention. First of all, let me share that your Samsung Galaxy S10  isn't a supported device, meaning that it hasn't been fully optimized to work with the Fitbit app. While there isn't a guarantee that it'll always work, let's try some steps together. If you have your old phone with you, please remove the Charge 2 from the Bluetooth settings and do the same on your new phone. Once that is done, give a try to the following:

1. Turn off other Bluetooth connections that aren't in use.
2. Make sure the location services are on and turn off background restrictions or limitations.
3. Uninstall and reinstall the Fitbit app in your phone.
4. Reboot your phone and restart your Charge 2.
5. Hold the left button on your Charge 2 and verify the notifications are on.
6. Open the Fitbit app, tap on your profile's icon > Charge 2 > Notifications.
7. Try to set the notifications one more time.

Let me know how everything goes.

[Cosmin_nedelcu]

Thank you very much. I tried the solutions and it seems that my bracelet finally gets notifications from my phone.

[hunter635]

does Fitbit zip work with the S10E. i can't get it to sync

[Franklin6]

Hi I am still having this problem after following the suggested resolution.

Will Fitbit fix this?