help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 21:18 - last edited on ‎07-17-2020 17:56 by Fitbit Moderator

‎07-16-2020 21:18 - last edited on ‎07-17-2020 17:56 by Fitbit Moderator

I've been writing and reaching out to customer service for help to fix the issue but I keep getting the same answer - we are aware of the ongoing problem and we are trying to fix it. I've been trying to ask for a timeline and expectation on when it can be resolved but nobody knows. Seems like I'm not the only one who faces this issue, and I suggest to please not put it as a promised feature when you cannot deliver on that aspect. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎07-17-2020 17:53

‎07-17-2020 17:53

Sorry @daisyblues but as your fellow comunity of Fitbit users we could give tips if we knew what phone.

The issue is in the phone or app settings, have you checked the android tips?

Best Answer
0 Votes

‎07-17-2020 23:53 - edited ‎07-17-2020 23:54

In response to Rich_Laue

‎07-17-2020 23:53 - edited ‎07-17-2020 23:54

Hi @Rich_Laue  thanks for reaching out. I am using a Xiaomi 9T. Yes I did check out android tips before posting and similar to @wanzicherry  I've tried all things such as restarted my phone, repairing, reinstalling and it would work for 2mins before showing the same error message. I even spoke to support but they could not offer any solution either

Best Answer
0 Votes

‎07-17-2020 23:59

‎07-17-2020 23:59

Hi @RicardoFitbit noticed that you tagged this under clarified subject. Would be great if you can point me to a solution then? I'm looking for help to fix this issue so if it already is a clarified subject please do point me to a post that was a working solution. Thanks!

Best Answer