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Not receiving notifications on Versa 2

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‎07-16-2020 05:55 - last edited on ‎07-17-2020 21:38 by Fitbit Moderator

‎07-16-2020 05:55 - last edited on ‎07-17-2020 21:38 by Fitbit Moderator

Hi fitbit community. I have one plus 5 and since yesterday no matter what I do I am not receiving any notifications on my trAcker. The fitbit app in my phone shows a constant error 'the notification is not working, a phone restart is required to receive notifications on tracker'. I did restart my phone number of times. It just doesn't work. Please help!

 

Moderator Edit: Clarified subject

 

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‎07-17-2020 21:38

‎07-17-2020 21:38

Hi @New2community, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Let me know if further assistance is needed and if you have any additional questions.

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