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Incorrect time on device

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‎07-16-2020 01:00 - last edited on ‎07-17-2020 21:34 by Fitbit Moderator

‎07-16-2020 01:00 - last edited on ‎07-17-2020 21:34 by Fitbit Moderator

Why can't I get my time to match my phone

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-16-2020 08:14

‎07-16-2020 08:14

Hello @Martyn3 do you have your location set properly, or set to auto?

Time should sync up during the next sync?

Best Answer

‎07-17-2020 21:31

In response to Rich_Laue

‎07-17-2020 21:31

Hi @Martyn3, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Fitbit it should display the correct time

 

However, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes. 

 

@Rich_Laue Your assistance is always appreciated.

 

Let me know if further assistance is needed.

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