Not receiving notifications on Charge 3 with Huawei P30

[Vickik311]

I am really frustrated. I have owned my Charge 3 for a total of three weeks as of Sunday and so far I have not been able to get notifications work for more than a couple of hours at a time. The notice suggested I restart my phone. After restarting my phone many many times I started to uninstall the Fitbit app and reinstall it. By doing this the notifications will work for a couple of hours and then quit and once again I get a message that my phone has to be restarted to get notifications

I would really appreciate some help. This is not the first Fitbit that I have but I'm wondering if it was a bad idea to buy another one

Moderator Edit: Clarified subject

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Vickik311]

Hi there,

I have a Huawei P30 which is on the list

Victoria

[Odyssey13]

I'll move this to the Android area for more relevant responses.

[RicardoFitbit · Accepted solution]

Hi @Vickik311, welcome to the Community Forums!

I appreciate the details that were shared in your post and for trying some steps before to posting over here. I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

@Odyssey13 Thanks for your assistance! 

I'll be around if the issue persists and if you have any additional questions.

[Vickik311]

Thank you Ricardo Fitbit,

I checked everything out and ended up for stopping the app. At this moment the notifications show that they're going to run. I will contact this community when / if it happens again

Vickik311

[RicardoFitbit]

You're welcome @Vickik311, your reply is also appreciated.

I'm happy to know that your issue with the notifications feature of your Charge 3 was resolved. Please do not hesitate to contact me back if you experience this situation again or if you have any additional questions for me to answer, I'll be around ready to help you out.

It was a pleasure to assist you, thanks for being part of the Fitbit family. 

[Reemzaki]

My charge 3 wasn't syncing with my huawei P20 pro even after the problems were fixed and after trying all the trouble shooting techniques. Finally, I tried it with different phones until it connected with an iPhone and it was completely updated to the new software. I tried it again with the new software and it started syncing and working properly. I hope this would be helpful for you. 

[Vickik311]

Hello,

I was on a chat with Fitbit when I was having difficulty with
notifications. The Fitbit agent suggested that I go into settings and my
app settings to do a force stop. I did this and the notifications has been
working ever since

Thank you

Vicki