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Not receiving notifications on Charge 3

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‎10-05-2019 23:42 - last edited on ‎10-06-2019 14:10 by Fitbit Moderator

‎10-05-2019 23:42 - last edited on ‎10-06-2019 14:10 by Fitbit Moderator

I don't get notifications on my fitbit charge 3 device. U have a oneplus 6 phone. My fitbit device is brand new, it showed notifications only for 1 day and is inactivated after that. The app says a phone restart is required, I did the reboot 3  times, restarted my tracker as well, but the notifications are still not active. Please help

 

Moderator edit: Subject for clarity 

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‎10-06-2019 14:09

‎10-06-2019 14:09

Hello @Dipti_Soni, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, thanks for troubleshooting this situation too. To better assist you with this situation, can you please let me know if you're not receiving any type of notifications on your device? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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