help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications on Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 15:34 - last edited on ‎01-14-2020 12:00 by Fitbit Moderator

‎01-13-2020 15:34 - last edited on ‎01-14-2020 12:00 by Fitbit Moderator

I just recently got a Versa 2 I do not receive text or call notification after I've tried all the troubleshooting tips

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎01-14-2020 11:59

‎01-14-2020 11:59

Hi @LaGentry, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎01-14-2020 13:35

In response to RicardoFitbit

‎01-14-2020 13:35

I have a Galaxy 10e. I just got the Versa 2 and I followed all the tips on
syncing your notifications I receive calls and emails but no text
notifications. I seen where someone said it's a Fitbit issue so I'm
wondering if that's true so I can return the watch before it's too late
Best Answer
0 Votes