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Not receiving notifications with Huawei Mate SE

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‎12-09-2019 12:21 - last edited on ‎12-10-2019 14:47 by Fitbit Moderator

‎12-09-2019 12:21 - last edited on ‎12-10-2019 14:47 by Fitbit Moderator

Good afternoon, I tried all the suggestions on the forum from restarting phone, deleted and reinstalling app to not having the phone optimize the app. I called support and they say it is the app and may take a few weeks to fix.  does anyone here know what the issue is and will it take a few weeks to fix?

Frustrating and may just drop the platform all together.  

 

Moderator edit: Subject for clarity 

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‎12-10-2019 14:46 - edited ‎12-10-2019 14:47

‎12-10-2019 14:46 - edited ‎12-10-2019 14:47

Hi @Jmich169, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting, I totally understand your frustration with this notifications concern. Since you already received assistance from our Customer Support team, my best advice for you at this moment will be to contact them back if you have any additional questions about the outcome of your case and the information that they provided to you about this situation.

 

Keep in mind that the Huawei Mate SE is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it and your Fitbit.

 

I'll be around if you have any additional questions that remain unresolved.

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‎12-13-2019 02:58

In response to RicardoFitbit

‎12-13-2019 02:58

It is always easy to blame the phone....when a call comes in in connects....I had a another device and it worked for while and stopped working.  I read many complaints about notification issues and now one is being posted about the new IPhone.  My phone is an Android OS...that is what it should be working with.

I am not the only one that is frustrated.

I guess the purchase of Fitbit buy Google is going to determine what is going to be fixed or not.

Let's forget about the loyal customers is what I see.

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