Versa lite firmware update failed

[Liz4859]

Cannot sync sometimes does it for couple of days. Now watch is stuck  with a red cross saying data not cleared. Sync and try again.

But won't sync

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Liz4859, welcome to the Community Forums!

I appreciate the information and details that were shared in your post. Let me share with you that the red X that's shown on your Versa display is because the firmware version wasn't updated successfully. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Liz4859]

My phone updated for a few hours on the 25th Oct to
38.68.9.15 it has worked for the past 2days the Red Cross came up, and it
will not let me do anything

[RicardoFitbit]

Your reply is appreciated @Liz4859.

Seems odd that even though the firmware update was successfully installed you're experiencing such difficulties. If you haven't already done so, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.

Looking forward to your reply if you require further assistance.

[Liz4859]

Hi I have done the factory set many times and still have the Red Cross message. I have tried syncing with my husbands Samsung phone and it says it cannot find the watch... it is a versa lite with just one button

[Jackstar123]

Hello,  l have just got a Versa Lite and am the update keeps failing.  It started updating Wednesday and showed it was updating but it failed at the end.  All the watch says now is download the app.  It wont work at all.  I keep uninstalling and reinstalling the app.  It says new update available,  pairs,  starts the update.  Then when l check later it has failed.  Is it the update or is Fitbit faulty.  I am using Samsung A5 to update,  have tried on Samsung 9 too.  

[AndyMiller96]

Had same issue. Delete the watch from Fitbit app. (Unpair it)

Go to bluetooth settings in phone (unpair Fitbit)

Leave Bluetooth off

Go back to Fitbit app

Set up new device

It will search and find it, it will have you turn Bluetooth on again.

Finish setup process then BOOM! You're done 🙂

Takes forever to install the update though.

This method works as of 11/29/2019 for Versa Lite Edition

[Liz4859]

Thank you , they sent me a replacement watch.

[AamirAli]

Tried everything including what you suggested. As well as all the help on their page. Sorry but nothing is working since 2 days. Its starts update, progress and then stops dead. Restart the procedure, same result.

Extremely frustrating. 

[Liz4859]

keep complaining it’s not fit for purpose, they sent me a new one and it seems to be ok

[Junglejim42]

Interesting I’ve had similar problems since the recent update  ver 38,68,9,15 on my versa lite, in particular unresponsive touch screen.  Fitbit customer service were very quick to send a replacement, which also went wrong after doing the update.  

So another replacement was obtained, done the update during setup. the unusual thing is ithe version of this update is 38,33,1,30.

Have Fitbit realised there is a fault with the latest update

[Junglejim42]

Had the same problems. Had to install the update using “Recovery byUSB” on a windows computer.  
there are instructions somewhere on the forum how to set up the connection.  You also need the Fitbit app on computer.  Then contact the support team via the “Chat Now” and they will run through the process 

[AamirAli]

Thanks guys for all your response.

My matter solved, Interestingly after i generated a ticket through support, after a couple of hours I tried, and boom the process moved really quick and smooth. Happened really quick from the phone app, where earlier connection was getting lost or it dying down after couple of hours.

Matter solved, but left me wondering. Could be coincidence after generating ticket the process was absolute smooth, or something more to it!

[Liz4859]

Just had to do update, and yes back to square one, been trying to update
for over 24hrs doing all the usual problem solving but none are working