Not receiving notifications with Huawei P30

[Lizzy1988]

Hi! I updated my phone from a huawei p20 to a p30 and now my ionic wont receive any notifications at all i tried uninstalling the app and turning notifications on and off and it has a hard time to sync as well i have to click the sync option many times before it actually sync. HELP please!! 😞

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @Lizzy1988, welcome to the Community Forums!

I appreciate the information that was shared in your post, thanks for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Please keep in mind that the Huawei P30 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

Keep me posted and let me know if you have any additional questions.

[Lizzy1988]

I found the answer it took a little bit but after uninstalling the app and restarting my watch it came back to normal and now it works! Thanks

[RicardoFitbit]

Your reply and update are appreciated @Lizzy1988, sorry for the delay in responding.

I'm happy to know that after trying some troubleshooting steps your device is working again. Don't hesitate to contact me back if you require further assistance or anything else, I'll be here ready to answer any additional questions you may have.

It was a pleasure to help you!  

[bejli]

Problem with P30 is that Huawei has per default enabled strong battery management and that prevents Fitbit app services running when screen is locked. I had this issue and went to battery settings and disabled automatic power management for Fitbit app. After that, synchronization and notifications are sent from phone to my Charge 3. Others that have this problem can also try this. 

[evicka]

Thanks a lot!!! This really helped!!!

[evicka]

Thanks a lot!!! This really helped!!!

[m_eastwood2]

Thank you bejli !!!!  This worked perfectly.  Now my P30 Lite and Charge 3 are in perfect sync and notifications working.  Wish I had found your solution months ago.