Not receiving notifications with Huawei P30

[Florence90]

My fitbit notifications arnt working. I have a notification on my app that I need to restart my phone for it to work, which I have, it's annoying me as this is the whole reason I purchased this Fitbit. I have searched for answers but I have done everything everyone has suggested. 

I have a Huawei p30. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Florence90 , welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for troubleshooting your device before posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Keep me posted and let me know if you have any additional questions.

[Desire1230]

Hi did you manage to sort your issue. As I've been trying to sort this for nearly a year. Even thinking bout changing phone. 

[BraulioFitbit]

Welcome to the Fitbit Community, @Desire1230.

Thanks for trying to sort the notifications' difficulty on your device. I'd like to know if you already tried the troubleshooting steps from this help article. Also, make sure that your phone's Android version is updated.

Hope this helps.

[Florence90]

Hi

I didn't fix it, Im thinking of getting the Huawei watch instead

[BraulioFitbit]

Hello, @Florence90.

Thanks for the update. Are you seeing on the Fitbit app the message "Notification service is not running." or a message asking you to restart your phone to fix the notifications services?

Catch you later.