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Not receiving notifications with Samsung Galaxy Note 8

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‎09-12-2019 11:12 - last edited on ‎09-13-2019 15:39 by Fitbit Moderator

‎09-12-2019 11:12 - last edited on ‎09-13-2019 15:39 by Fitbit Moderator

Fitbit closed down the "unable to sync" thread saying the problems were solved.  They're not. They've gotten somewhat better, but they are most definitely not solved.  

 

For the last few months, I have not been able to receive notifications on my phone.  It used to be very reliable but now the only thing that is reliable is that I will NOT receive notifications.  I've tried all of the so-called troubleshooting steps numerous times to no avail.

 

Is anyone else having an issue with notifications still not working?

 

Samsung Note 8, Android 9.0.

 

Moderator edit: Subject for clarity 

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‎09-13-2019 15:39

‎09-13-2019 15:39

Hi @ScottKilbo, it's nice to see you again participating here in the Community Forums, welcome back.

 

I appreciate all the information and details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this? You don't receive any type of notifications?  

 

Please keep in mind that your Samsung Galaxy Note 8 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are and were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Fitbit app and Android updates.

 

Even though your mobile device is not compatible, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your mobile device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

If by any chance you continue experiencing difficulties after taking into consideration the above, please try with a compatible device instead. 

 

Keep me posted and let me know if you have any additional questions.

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