help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2019 11:46 - last edited on ‎09-13-2019 15:32 by Fitbit Moderator

‎09-12-2019 11:46 - last edited on ‎09-13-2019 15:32 by Fitbit Moderator

I am now back to having to shut my Bluetooth off and on in order for the app to sync with my device.
I have a Charge 3.  I am on app ver 3.5.  I have an Android phone with OS 9.
In order to reduce the drain on my phone's battery, I have turned off notifications and have had to turn off All-Day Sync.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-13-2019 15:34

‎09-13-2019 15:34

Hello @EdInCT, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate all the information and details that were shared in your post, also, thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using to sync your Charge 3? Also, when was the first time you experienced such difficulties and how many times since then?

 

if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes