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Flex not syncing with Samsung Galaxy A5

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‎09-12-2019 18:20 - last edited on ‎09-13-2019 15:21 by Fitbit Moderator

‎09-12-2019 18:20 - last edited on ‎09-13-2019 15:21 by Fitbit Moderator

U have been using g my flex and tracking with my samsung a5 for the last 2 years.  Now it is no longer syncing with my phone.  I went into fitbit help and they say my phone is not compatabile but it has been for the last 2 years.  Any ideas ?  I get as far as syncing it until it says to tap it until I feel the vibration and then it stops there.

 

Moderator edit: Subject for clarity 

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‎09-13-2019 15:20

‎09-13-2019 15:20

Hello @Sbirb, welcome to the Community Forums!

 

Let me share with you that just as your post stated, the Samsung Galaxy A5 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android and Fitbit app updates.

 

Even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be here if you need anything else, please keep me posted.

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