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Versa not receiving notifications

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‎09-12-2019 20:52

‎09-12-2019 20:52

I had the Samsung galaxy 7 and everything worked fine. I just switched to the galaxy 9 and my versa won't receive any notifications. I have tried restarting my phone, turning off and on bluetooth, checked all my settings, and even umpairing the versa. Help!!

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‎09-13-2019 15:08

‎09-13-2019 15:08

Hello @J_kharm, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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