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Not receiving notifications with Samsung Galaxy S10+

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‎01-18-2020 10:15 - last edited on ‎01-19-2020 18:20 by Fitbit Moderator

‎01-18-2020 10:15 - last edited on ‎01-19-2020 18:20 by Fitbit Moderator

for some reason I'm not getting any notifications on my Galaxy S10 plus I tried everything to repairing it and turning off and on somebody help me please

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎01-19-2020 18:19

‎01-19-2020 18:19

Hi @Kwalla86, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎01-21-2020 09:36

In response to RicardoFitbit

‎01-21-2020 09:36

after doing what you said it's still does not receive notifications and I
do not have an iPhone I have an Android Samsung Galaxy S10 Plus

Ken Wallace
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‎01-26-2020 19:20

In response to Kwalla86

‎01-26-2020 19:20

Your update is appreciated @Kwalla86, sorry for the delayed reply.

 

Thanks for troubleshooting this matter with me. To better assist you and investigate further, can you please let me know if your Samsung Galaxy S10+ is running Android 9 or 10? As it turns out, we are aware of an issue that's affecting the notifications feature on Android 10 and working to resolve it as soon as possible. 

 

I'll be here if you need anything else. 

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‎01-27-2020 06:44 - last edited on ‎02-03-2020 11:28 by Fitbit Moderator

In response to RicardoFitbit

‎01-27-2020 06:44 - last edited on ‎02-03-2020 11:28 by Fitbit Moderator

I am currently running Android 10

Ken 

 

Moderator edit: Removed personal information 

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‎02-03-2020 11:30

In response to Kwalla86

‎02-03-2020 11:30

Your update is appreciated @Kwalla86, my apologies for the delay in responding.

 

As mentioned on my previous post, we are aware of an issue that's affecting the notifications feature on Android 10 devices and working to resolve it as son as we can. In the meantime we work on this, please keep the Fitbit app up to date to receive an update that will resolve this issue. Your understanding and patience are appreciated.

 

Let me know if you have any additional questions. 

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