Not receiving notifications with OnePlus 6T

[Vicky.singh]

I am using charge 2 and oneplus 6T phone with that.

in fitbit phone App showing notification service not running. a phone restart is required to re enable notifications on your tracker.

I am not receiving any notification in my tracker and also restarted my phone many time but no notifications.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Vicky.singh, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Vicky.singh]

Hi Ricardo,

Thank you for your response.

I have tried all the steps in my phone and in my charge 2 also but still no luck.

[RicardoFitbit]

You're welcome @Vicky.singh, sorry for the delayed reply.

Thanks for trying the troubleshooting steps that were shared on my previous post. To better assist you and investigate further, can you please send me a screenshot of the notification settings from the Messages app? You can refer to this post to know how to attach an image into your post. 

Looking forward to your reply.

[Vicky.singh]

Here is the error coming on my phone. But notifications is ON in charge 2

[RicardoFitbit]

Your reply is appreciated @Vicky.singh, my apologies again for the delay in responding.

Thanks for the screenshot that was attached into your post, I received some reports of such error from users that are using a OnePlus 6T. As it turns out, such mobile device isn't listed as a compatible device with our products and services, I only received such reports from the OnePlus 6T but not the OnePlus 6, which is the one that's compatible. That said, I suggest you to try with a compatible device instead and let me know if the issue persists. 

Keep me posted.