Not receiving notifications with Samsung S10+

[Spilly1507]

I have a Samsung s10+. I use to receive all my calls, emails, texts, and reminders. Now I dont get text messages anymore. I've updated, synced, turn off watch and nothing seems to work. I got messages for 1 day out of the blue but then they stopped. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Spilly1507, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if you're experiencing difficulties only with text notifications? Is your Samsung Galaxy S10+ running Android 10 or Android 9? When was the first time you experienced this issue?

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Kemilayo]

Hello, 

I am able to get all notifications except sms/text notifications. I have tried all the trouble shooting option indicated above but nothing has worked. Please advise

[RicardoFitbit]

Sorry for the delayed reply @Kemilayo, it's a pleasure to continue assisting you.

Thanks for troubleshooting your device prior to posting. To move forward, can you please let me know if you're using Android 9 or Android 10? As it turns out, we are currently aware of an issue with Android 10 that's affecting the notifications feature. For more information about this, please check this thread.

Let me know if you have any additional questions.