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‎10-04-2019 07:30 - last edited on ‎10-06-2019 11:51 by Fitbit Moderator

‎10-04-2019 07:30 - last edited on ‎10-06-2019 11:51 by Fitbit Moderator

Msg notification on but not getting any msg on fit bit alta or calls. Please help 

 

Moderator edit: Subject for clarity 

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‎10-06-2019 11:50

‎10-06-2019 11:50

Hello @Rosalie80, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Alta are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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