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Not receiving notifications

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‎12-23-2019 09:20 - last edited on ‎12-24-2019 13:05 by Fitbit Moderator

‎12-23-2019 09:20 - last edited on ‎12-24-2019 13:05 by Fitbit Moderator

I am not getting any notification of my text, emails, etc on my versa2 as I am using an android phone.

I tried a lot but I am not getting it, even my Bluetooth is always on but still, my watch is not always connected, when I sync my watch then only for a few hours I got notifications of my calls if any.

 

Moderator edit: Subject for clarity

 

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2 REPLIES 2

‎12-24-2019 13:04

‎12-24-2019 13:04

Hello @madii330, welcome to the Community Forums! It's a pleasure to assist you today.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎12-25-2019 11:58

In response to RicardoFitbit

‎12-25-2019 11:58

I just received the versa 2 as a present and completed setup but am also not receiving notifications of calls or text messages etc. I have read through all the related articles and everything is setup, updated, and turned on/synced. I'm using a Galaxy Crown 7. Help?

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