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‎01-24-2020 09:19 - last edited on ‎01-25-2020 11:58 by Fitbit Moderator

‎01-24-2020 09:19 - last edited on ‎01-25-2020 11:58 by Fitbit Moderator

I have the Ionic and none of the notifications come thru.  I have been on live chat and was told they are aware of the problem.  I have restarted, turned off then on, deleted the app on my phone, unpaired the Bluetooth.  Nothing works. Anyone else have this issue on  Android?

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎01-25-2020 11:58

‎01-25-2020 11:58

Hi @Dallasbulldog74, welcome to the Community Forums.

 

I appreciate the details that were shared in your post and for troubleshooting your device before posting too. To better assist you with this, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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‎01-25-2020 20:13

‎01-25-2020 20:13

Yep I have the Samsung s10 and none of my text notifications come thru even tho I have Uninstalled re installed, Un paired, deleted, restarted.... Everything they told me to do didn't work. 

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‎01-27-2020 14:43 - edited ‎01-27-2020 14:44

In response to creitan

‎01-27-2020 14:43 - edited ‎01-27-2020 14:44

Hi @creitan, it's nice to see you again participating in the Community Forums, welcome back. Sorry for the delayed reply.

 

Your effort and patience troubleshooting this situation before posting are appreciated. To better assist you with this, can you please let me know if your Samsung Galaxy S10 is running Android 9 or Android 10? When was the first time you experienced this? Also, can you please confirm that the troubleshooting steps from my previous post were already tried?

 

Looking forward to your reply. 

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‎01-27-2020 15:55

In response to RicardoFitbit

‎01-27-2020 15:55

Android 10. I've done all the steps and now I'm being told it's just an issue they are trying to resolve. I've talked to customer service and followed all their steps and nothing has worked 

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‎01-28-2020 09:16 - last edited on ‎02-10-2020 19:13 by Fitbit Moderator

In response to RicardoFitbit

‎01-28-2020 09:16 - last edited on ‎02-10-2020 19:13 by Fitbit Moderator

I have the Samsung Galaxy s10 running on android version 10. I have used
live chat for troubleshooting. The tech had me restart the fitbit turn it
off and on. Remove the app from my phone. Nothing seems to work.
Sincerely
Brian

 

Moderator edit: Subject for clarity 

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