Not receiving text messages on Charge 2

[waymck]

I've been using the Charge 2 since July 2018 paired with an Android phone. Text messages always appeared on the Charge 2, as well as caller ID and calendar events.

Then, earlier 2019, text messages notifications would appear on the Charge 2 but not message content as before.

Now, text messages do not come in at all. Phone calls sometimes show on the Charge 2 and may show a phone number but not caller ID for users in my phone book. Occasional a call notification would display caller ID for a call received earlier but not the current phone call.

I am currently running FitBit version 3.7 (20243436) on Android 10

I've read through the board and see I am not the only Android user experiencing this issue and wonder when will you folks fix the problem?  I've also seen a suggestion to download a version 2 from an outside site. Hmmm, that really goes against all best practices for security of mobile devices.  If at this time, this is the only solution, why doesn't fitbit remove the current application from the PlayStore and upload the older, working version?  That way, us consumers have a working version.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Welcome to the Community Forums @waymck.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Keep in mind that we do not suggest our users to download a previous version from an outside site, thanks for the input that was shared with us.

Keep me posted and let me know if you have any additional questions.

[kschewe]

I recently have gone from an Iphone to a Moto G7.  I'm having similar issues. I almost never get a text notification on my charge 2 from my android device. Was hoping to find an answer myself.  Good luck

[waymck]

Originally I was using a Nexus 6p with the Charge 2. Early 2019
notifications only came in showing sender, no text.

I upgrade to a Pixel 3XL. Text messages would show sender name but not the
body of the text.

I've been through all of the steps to resolve this without success. I did
all the steps after reading the board and then discovered the problem is
not isolated to a few people.

It appears to be a systemic issue with the Fitbit app. A good test, to
verify Android 10 security is breaking the app : get your developers to
install an older version of your application and test.

I've been using the charge 2 and app since July 2017. Early 2019 version
broke the notifications from phone to Fitbit

Wayne