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Not receiving text notifications on Samsung Galaxy S9+

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‎08-23-2019 11:49 - last edited on ‎08-25-2019 17:00 by Fitbit Moderator

‎08-23-2019 11:49 - last edited on ‎08-25-2019 17:00 by Fitbit Moderator

I have a Blaze Fitbit and I have a Samsung Galaxy 9+ and have for 1.5 years with no issues. About 1 month ago my text messages do not come through on my Samsung. I have dug into the settings, checked the notification settings on my Fitbit app as well as ALL of the settings on my phone. 

 

I recieved Messages from Facebook, Snapchat, Phone calls but no texts. It is very annoying to say the least. 

 

I may be going with the Samsung watch if I cannot resolve. 

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‎08-25-2019 16:58 - edited ‎08-25-2019 16:59

‎08-25-2019 16:58 - edited ‎08-25-2019 16:59

Hi @Scott-Jenkins, thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding.

 

I appreciate the details that were shared in your post and your effort troubleshooting this situation prior to posting, totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured and to re-setup the notifications feature.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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