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Not receiving text notifications on Versa Lite

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‎09-30-2019 09:52 - last edited on ‎10-01-2019 16:59 by Fitbit Moderator

‎09-30-2019 09:52 - last edited on ‎10-01-2019 16:59 by Fitbit Moderator

I have a Samsung Galaxy S9 and the Versa Lite. I was getting all notifications (calls and texts) for the first couple months but now I only get call notifications.  When I go into the Fitbit app, it shows that I've selected messages but they aren't going thru.  I've shutdown both phone and Fitbit and re-connected and still nothing.  Is there a fix to this or is it just not going to work anymore?

 

Moderator edit: Subject for clarity 

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‎10-01-2019 16:59

‎10-01-2019 16:59

Hi @darlingdawn33, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa Lite are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted, I'll be around. 

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