help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving text notifications with Samsung Galaxy A20

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2020 09:11 - last edited on ‎01-17-2020 12:34 by Fitbit Moderator

‎01-16-2020 09:11 - last edited on ‎01-17-2020 12:34 by Fitbit Moderator

Spent an hour on the phone with Fitbit Tech Support, researched numerous other threads...  rebooted the device and phone many times, unpaired and paired the device many times;  the settings are enabled in the Fitbit app and in the Fitbit notifications app on the A20.  Still I cannot receive text messages

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-17-2020 12:34

‎01-17-2020 12:34

Hi @Darseman, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. Since some troubleshooting steps were already tried, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep in mind that the Samsung Galaxy A20 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it. 

 

Let me know if you have any additional questions.

Best Answer
0 Votes