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Not receiving text notifications with Samsung Note 10+

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‎01-24-2020 12:51 - last edited on ‎01-25-2020 15:19 by Fitbit Moderator

‎01-24-2020 12:51 - last edited on ‎01-25-2020 15:19 by Fitbit Moderator

My Versa just stopped receiving text message notifications.  I get all other notifications. I have unpaired and re-paired the watch to bluetooth, deleted the fit bit app restarted my phone and re-downloaded the app to pair with the device. I have also checked notifications settings for messages on both my phone and within the Fitbit notifications on the app, both are clicked on to allow notifications. I have selected allow notifications between my phone and watch multiple times.  What else can I do to fix this issue?

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎01-25-2020 15:17

‎01-25-2020 15:17

Hi @KikiFonz, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this matter prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured.

 

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Keep in mind that we are aware  of an issue that's affecting the text notifications feature for Android 10 users and working on it to resolve it as prompt as possible.

 

Keep me posted.  

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‎01-25-2020 20:09

‎01-25-2020 20:09

Having the same issue. I have a Samsung s10 my watch worked on it for 2 and 1/2 weeks then the text notifications just stopped. I have done all the steps multiple times and nothing works. Strangely enough my husband has the same phone and watch and his notifications all work. I can get one app to notify me but text and messenger will not work. 

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‎01-26-2020 18:42

In response to RicardoFitbit

‎01-26-2020 18:42

I have a note 10 plus and also have the same issue, I was recieving messages fine for months and all of a sudden stopped. I have done absolutely everything to fox the issue. I'm hoping that fitbit can fix this , it's rather frustrating!

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‎01-26-2020 19:26

In response to RicardoFitbit

‎01-26-2020 19:26

I have tried all of the troubleshooting tips.  Thank You!

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‎01-26-2020 19:27

In response to RicardoFitbit

‎01-26-2020 19:27

I have tried all of the troubleshooting tips.  Thank You! Nothing is working.

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