Syncing difficulties with Versa 2

[Melbanie]

I'm having issues with my Versa 2 syncing to my phone app.

I've had my Fitbit for approximately 3 weeks now, and up until Saturday had no issue.

I am extremely annoyed by this matter, seeing as I did choose the versa 2 as opposed to the lite for the message alerts and spotify play etc and it seems to be pointless at this point seeing as my steps will not even sync to be tracked on the app.

Any help or suggestions would be appreciated.

Thanks.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Melbanie, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[PINKUS7922]

Mine  has been doing the same.  Exact same senario only had 3 weeks etc.  And mine worked until Sunday!   Support said it wasn't working hold tight and hopefully it will work again!  Very frustrating.

[RicardoFitbit]

Welcome aboard @PINKUS7922, sorry for the delayed reply.

Thanks for bringing your issue to my concern and for contacting our Support team prior to posting. If you haven't already done so, I recommend you to try the steps that were shared on my previous post and let me know how it goes. If you continue experiencing difficulties, please let me know which mobile device are you using with your Fitbit so we can move forward.

I'll be here. 

[PINKUS7922]

I have tried them all. Again and again. I finally returned it. If this
device would work as intended, it would be amazing. Hits all of the checks
of my list. Very disappointed. Thank you for your time. Gina

[RicardoFitbit]

Your update is appreciated @PINKUS7922, sorry for the delayed reply. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Let me know if you have any additional questions.