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Not receiving text notifications with Samsung S10+

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‎02-09-2020 15:23 - last edited on ‎02-10-2020 16:53 by Fitbit Moderator

‎02-09-2020 15:23 - last edited on ‎02-10-2020 16:53 by Fitbit Moderator

I recently bought my first Fitbit and have the Samsung s10+. I recieve all my notifications except for texts. I HAVE been through all of the trouble shooting guides, restarted my phone and versa 2, unpaired and reconnected the device from bluetooth, and have talked with two online reps. It's still doesn't work and is really making me mad. I use the default messaging app for my phone I'm not going to download a whole new texting app just for this watch. I regret buying it and will be returning if this issue won't be fixed anytime soon. As of now I won't be recommending Fitbit to anyone that asks.

 

Moderator edit: Subject for clarity  

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‎02-10-2020 16:52

‎02-10-2020 16:52

Hi @Calliejo22, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around.

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