help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 12:46 - last edited on ‎10-10-2019 14:33 by Fitbit Moderator

‎10-09-2019 12:46 - last edited on ‎10-10-2019 14:33 by Fitbit Moderator

I have the versa. It missed 2 nights this week capturing my sleep stats. It did record my sleep last night. Maybe it is resolved. However, ever since the update, I am NOT seeing text or incoming calls on my Fitbit. And it is constantly asking me to sync. Getting frustrated 😡

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎10-10-2019 14:34 - edited ‎10-10-2019 14:35

‎10-10-2019 14:34 - edited ‎10-10-2019 14:35

Hi @JulieG01, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Please don't hesitate to let me know if you experience sleep-tracking difficulties again. 

 

Keep me posted and let me know if you have any additional questions. 

Best Answer