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Not receiving text notifications

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‎09-24-2019 10:06 - last edited on ‎09-25-2019 15:40 by Fitbit Moderator

‎09-24-2019 10:06 - last edited on ‎09-25-2019 15:40 by Fitbit Moderator

Hello,

My text message notifications are not working. 

I have a Samsung S7, and a Ionic Fitbit.

All of my other notifications are working, calls, calendar, other apps, and if I switch the text messaging app to hangouts or another app it works. However I want me default messaging app to be my text messages, the main app that comes with my Samsung phone.

I have had these text messaging notifications in the past, they just stopped working recently. 

Thanks

Kristina

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎09-25-2019 15:40

‎09-25-2019 15:40

Hi @MkajSquare, welcome to the Community Forums, thanks for bringing this to my attention!

 

I appreciate the information and details that were shared in your post. To better assist you with this text notifications concern, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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