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Not receiving text notifications

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‎01-18-2020 11:24 - last edited on ‎01-19-2020 18:12 by Fitbit Moderator

‎01-18-2020 11:24 - last edited on ‎01-19-2020 18:12 by Fitbit Moderator

I have a Fitbit versa lite and I am not getting text notifications.  I am getting email notifications.  I have spent hours making sure all settings are correct.i have tried everything I have read .  I used to get them but nothing for a couple weeks now. Any help would be appreciated.  

 

Moderator edit: Subject for clarity 

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‎01-19-2020 18:12 - last edited on ‎08-06-2025 06:36 by Fitbit Moderator

‎01-19-2020 18:12 - last edited on ‎08-06-2025 06:36 by Fitbit Moderator

Hi @Brownrunner, welcome to the Community Forums!

I appreciate the details that were shared in your post and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

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