help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with Alta HR and Google Pixel 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 08:44 - last edited on ‎01-19-2020 18:25 by Fitbit Moderator

‎01-18-2020 08:44 - last edited on ‎01-19-2020 18:25 by Fitbit Moderator

I have had my Alta for a couple of years.  I had no issues syncing to my Pixel 2 at any point in time.  I just upgraded my phone in Dec.  My Alta synced for 20 days and just stopped.  I've tried everything that's suggest:  restart bluetooth, restart phone, reset Alta, getting security update on phone.  Nothing seems to be able to connect to my Alta.  My phone thinks it's connected to the Alta, but when I force the sync, I get the "can't find fitbit" error.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-19-2020 18:24

‎01-19-2020 18:24

Hi @oxranne, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Google Pixel 4 that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if you have any additional questions. 

Best Answer
0 Votes