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Not recognizing workouts

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‎02-09-2018 12:28 - last edited on ‎02-12-2018 03:54 by Moderator Alum

‎02-09-2018 12:28 - last edited on ‎02-12-2018 03:54 by Moderator Alum

I did a 40 min workout with my trainer it does not recognize it.

 

 

Moderator Edit: Updated Subject For Clarity.

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‎02-12-2018 03:52

‎02-12-2018 03:52

Hi there @Tamra79, welcome aboard to the Fitbit Community! I'm wondering what type of exercise are you doing? How did you track your exercise? Are you using any feature like MobileRun or SmartTrack? Also I would like to confirm what tracker are you using? I saw in your Community profile it is a Charge HR, so let me know if this is correct.

 

This details will allow me to have a closer look to the issue you are experiencing. Also I'm curios to know if this happens in a daily basis. In the meantime perhaps a restart on your tracker will do the trick, based that you mentioned your exercise was not recognized.

 

How do I restart my Charge HR?

 

See you later and I'll be looking forward to your response.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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