02-09-2018
18:04
- last edited on
02-12-2018
04:29
by
RobertoME
02-09-2018
18:04
- last edited on
02-12-2018
04:29
by
RobertoME
Not getting text on Blaze since doing software update yesterday. Tried posted fixes no luck
Moderator Edit: Updated Subject For Clarity.
02-12-2018 04:46
02-12-2018 04:46
Hi there @DebWY4, Nice to see you have joined the Fitbit Community! I'm wondering if it was an update with your tracker or the Fitbit app? Recently we have released only updates for the Fitbit app.
If this is the case and the issue start happening after the app update, I'm curios to know which troubleshooting steps have you tried? As a matter of review I'm going to suggest the following post: My tracker isn't receiving notifications (Android Fitbit app). To see if there is something additional to try, but I'm more interested to know if you try the last part suggested in this post regarding removing your tracker from the Bluetooth settings.
As an extra step, perhaps restarting your app will do the trick:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Keep me posted how it goes. See you around.
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