help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not synching

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2017 09:47

‎01-04-2017 09:47

My Fitbit no longer synchs with my phone  I have Bluetooth enabled on phone. Is it possible that I somehow disabled Bluetooth on the Fitbit itself?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-05-2017 06:52

‎01-05-2017 06:52

Hi there @FiremanKen good to see new faces around. Rest assure about since the bluetooth cannot turn off from your tracker. It might be issues between the communication of the tracker between the mobile app and your phone. For this, try the following suggestion of this post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. Keep me posted if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

Best Answer
0 Votes
6 REPLIES 6

‎01-05-2017 06:52

‎01-05-2017 06:52

Hi there @FiremanKen good to see new faces around. Rest assure about since the bluetooth cannot turn off from your tracker. It might be issues between the communication of the tracker between the mobile app and your phone. For this, try the following suggestion of this post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. Keep me posted if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎01-05-2017 16:18

In response to RobertoME

‎01-05-2017 16:18

It worked. Thanks for the help.

Best Answer
0 Votes

‎01-12-2017 05:41

In response to FiremanKen

‎01-12-2017 05:41

Hi @FiremanKen, I'm glad to hear you are back on track. Always its a pleasure to help a member of the Community and the Fitbit family.

 

Don't forget to check our Discussion boards. Catch ya later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎04-12-2021 08:15

In response to RobertoME

‎04-12-2021 08:15

Hi, I have a fitbit charge 2 that isn't synching well with the app. It can take hours for it to decide to synch info, and I lost exercise yesterday bc it didnt synch from 818 pm. I tried to follow the link to the article you posted and it says access denied. Why is that?

Best Answer

‎03-20-2022 19:34

In response to RobertoME

‎03-20-2022 19:34

Yes I am in the same position as Jill below. I have a HR inspire which is not synching with my android phone. It's simply stuck saying at 70%. Haven't had a problem with synching before today. I can't read the article either. Access denied.  

Best Answer

‎05-11-2022 23:02

In response to Maz2022

‎05-11-2022 23:02

Also cannot synch inspire 2 and cannot access the article. 

Best Answer
0 Votes