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Not syncing after 2.46 update

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‎04-06-2017 05:48 - last edited on ‎04-06-2017 09:40 by Moderator Alum

‎04-06-2017 05:48 - last edited on ‎04-06-2017 09:40 by Moderator Alum

My android app updated over night and now my Charge 2 is not synching.  I have Uninstalled and reinstalled and it's still not working!  Any help?

 

Moderator edit: edited title for clarity

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5 REPLIES 5

‎04-06-2017 09:40

‎04-06-2017 09:40

@CeiraDenise, did you restart your phone after the Fitbit Android app updated?  If not, shut down the phone and restart it, and try syncing again.  If it updated last night, it should now be on version 2.46.

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‎04-06-2017 09:42 - edited ‎04-06-2017 09:45

‎04-06-2017 09:42 - edited ‎04-06-2017 09:45

@CeiraDenise I moved your post into the Android board so you may receive some assistance from other Android users.

 

Thanks for trying out some self-troubleshooting steps. In addition to @USAF-Larry's suggestions, let's also give the steps in the "I can't sync my tracker" help article a try. Hoping that helps to get you back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎04-06-2017 09:55

In response to ErickFitbit

‎04-06-2017 09:55

I have spoken to tech support and they will be sending me a new tracker.
I'm very happy with the response and help both here on the forums and
through the tech chat! Thank you all
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‎05-06-2017 11:45

‎05-06-2017 11:45

The Fitbit app updated but now has not synced in 3 days. I tried uninstall/reinstall. Ive tried suggestions on the community site. My Android cant even find the tracker now. Its not a Bluetooth thing either. Anyone????

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‎05-06-2017 12:28

‎05-06-2017 12:28

I am having this problem with my Android. Hasnt synced in 3 days, cant find tracker. Ive reboited fitbit, uninstalled app, turned Bluetooth on and off. My friends having the same issue

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