Not syncing after phone update

[Hparky88]

My phone (Samsung Galaxy S9) ran an update on 5th February. And since then I am unable to sync my Fitbit Flex 2. Prior to this update i have never had any problems. I have tried restarting my phone, restarting my Fitbit, said yes to all permissions, un-paired and then re-paired to bluetooth, turned GPS off and back on again. I don't know what else to try. Very frustrating

[Rich_Laue]

@LanuzaFitbit  so I have updated to 2.88 and twice now I have had to kill the Fitbit app to sync. This makes me think the problem is in Notification services or the Bluetooth drivers.

I also have been unable to get notifications to work in 2.87 or 2.88

[LanuzaFitbit]

Hello @Rich_Laue.

Thanks for letting me know about that! 

Let's try to remove the Fitbit from the Bluetooth settings and run the whole set up and notifications again and see if that helps at all with the latest update.

Look forward to your reply.

[JD369]

Samsung Galaxy S8 and Note8 also will not sync after the phone update. 😞

[Rich_Laue]

Hello @JD369 have you removed the Fitbit app from the phone - restarted the phone to clean up memory - installed fresh copy of the Fitbit app?

Some do this I'd you do not know or have not auto saved the Fitbit login password and email

[LanuzaFitbit]

Welcome to the Forums @JD369. Thanks for being around to help @Rich_Laue.

@JD369 Thank you for sharing all of those details on the matter.

Please do try the steps that @JD369 suggested. In addition, be sure to go through all of the steps listed in this help article. They will definitely help in getting it all to work correctly.

Keep us posted on how it goes or if you have any further questions.