Not syncing for galaxy s9 plus

[Rb419]

Its been like 5 days now and fit app isn't syncing with fitbit. I can add water and food but nothing else works. 

[LanuzaFitbit]

Welcome to the Forums @Rb419.

That sounds very frustrating. 

I can tell you that it might've been happening because the S9 was not a part of the supported devices list until very recently. However, it should be added to the list shortly

In this case I'd recommend that you try going through the steps in this article. They should definitely help you get everything to sync and work correctly. 

Let me know if you have any further questions.

[Patty72965]

I also cannot get my zip paired with my s9+.  Is there any kind of time frame when this may work?

Thank you.

[LanuzaFitbit]

Welcome to the Forums @Patty72965.

I apologize for the delay in my response. 

Since my post in regards to the S9, it has been added to the list so it should be syncing now. 

In this case, I'd recommend that you try to follow the steps listed in this help article to get the Zip to pair with your S9.

Let me know if you have any further questions.