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Not syncing hourly step goal

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‎02-07-2019 07:39 - last edited on ‎02-11-2019 08:54 by Fitbit Moderator

‎02-07-2019 07:39 - last edited on ‎02-11-2019 08:54 by Fitbit Moderator

The Fitbit app is not logging the steps per hour. It shows on my Charge 3 but not the app. I have restarted my phone couple times but still not working. 2 days now. Help please

 

 

Moderator edit: Clarified subject

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‎02-08-2019 11:36

‎02-08-2019 11:36

Welcome to the Forums @Debfit62.

 

Thanks for letting us know that you have tried to restart your Fitbit.

 

In this case I'd recommend that you try to follow the steps listed in this help article. They should definitely help you get everything to sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-09-2019 19:16

In response to LanuzaFitbit

‎02-09-2019 19:16

I have tried everything suggested in the articles. The steps (250) per hour is not syncing. And its loosing whole days when i work so hard to meet personal goals. Getting very discouraged. 


Sent from my Samsung Galaxy smartphone.
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‎02-11-2019 08:53

In response to Debfit62

‎02-11-2019 08:53

Hello @Debfit62.

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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