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Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @Spabear, welcome aboard to the Fitbit Community, In your case I would recommend to review if the option of All-day sync is enable. This will sync your tracker as soon it detects a change in your information or when you open the Fitbit app.
You can find this option by going to your tracker' settings, taping the tracker's icon in the top right corner of your main screen and turning the option of All-day sync.
If this is not helping try to reset the app, there has been an update recently and I'm sure you have this new version but sometimes it takes a restart for the app start working correctly.
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Let me know how it goes. I'll be around in case you need more help.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @Spabear, welcome aboard to the Fitbit Community, In your case I would recommend to review if the option of All-day sync is enable. This will sync your tracker as soon it detects a change in your information or when you open the Fitbit app.
You can find this option by going to your tracker' settings, taping the tracker's icon in the top right corner of your main screen and turning the option of All-day sync.
If this is not helping try to reset the app, there has been an update recently and I'm sure you have this new version but sometimes it takes a restart for the app start working correctly.
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Let me know how it goes. I'll be around in case you need more help.
Best Answer