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Not syncing with updated app

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‎01-10-2017 23:13

‎01-10-2017 23:13

Hi there

I updated the app last night to the latest version and no my fitbit is no longer syncing with my phone. (Blaze and samsung A3).

Any ideas what I can do to fix this? 

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‎01-11-2017 07:22 - edited ‎01-11-2017 07:22

‎01-11-2017 07:22 - edited ‎01-11-2017 07:22

Hi, @Lorfatz! Robot tongue Welcome to the Forums! Hmmm...is this the first time your experiencing this issue? 

 

I recommend you to check the list of compatible devices because I have not seen the Samsung A3 on the list. When this happens it means that it has not been fully tested by our web engineers so it might work but not 100%, so you might experience issues with it.

 

I'll be waiting for your updates! Cat Very Happy 

Solange | Community Moderator, Fitbit
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‎01-11-2017 07:47

In response to SolangeE

‎01-11-2017 07:47

I am also having problems with syncing my Charge 2 device since the update with my Motorola Droid Turbo. Snyc worked successfully from January 2 until yesterday. I've tried several suggestions via this forum to no avail.

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‎02-10-2017 11:00

‎02-10-2017 11:00

App won't sync with my Charge 2 data since I updated, either.  I've had the Charge 2 for months with no issues.  

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