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Not syncing

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‎01-08-2016 17:08

‎01-08-2016 17:08

My flex will not sync to my phone. I have reset my phone and keep trying to refresh but it is saying cannot locate tracker.
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‎01-08-2016 18:20

‎01-08-2016 18:20

Mine hasn't synced since Wednesday...what's up with that? I uninstalled and reinstalled the app but nothing works.
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‎01-08-2016 18:28

‎01-08-2016 18:28

Try shutting off your phone and restarting it - worked for me!!!
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‎01-11-2016 10:58 - last edited on ‎01-30-2026 08:44 by Fitbit Moderator

In response to karfitz

‎01-11-2016 10:58 - last edited on ‎01-30-2026 08:44 by Fitbit Moderator

Hi @Lmkoli76 how are you doin' today? I can see that my friend @karfitz has posted some ideas to help you out. In addition, I would like to suggest you to restart the tracker itself. And there is this help article "I can't sync my tracker" which has steps to troubleshoot this issue. 

Let me know if it works and welcome to the Community! 

 

Heydy | Community Moderator, Fitbit
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