Not syncing

[Janier]

My charge 2 stopped syncing this morning, my bluetooth connection is fine. Ive tried turning it off and on, turned my phone off and on. Nothing worked.

I finally uninstalled and reinstalled the fitbit app, and now I can't even set up my tracker. I have lost everything I've done so far. Not happy at all.  

[Dallas_Deidre]

Same! I've unpaired and now Bluetooth can't even see my Fitbit. 

[gdominick0802]

same here! mins started the same thing this morning. now it won't even find my fit bit 😞

[gdominick0802]

same here! mine started the same thing this morning. now it won't even find my fit bit 😞

[Janier]

Mine won't pair atball either. I'm going to have to start all over again if it ever does decide to pair and sync. I'm so annoyed, it was working so well and I've even recommended this to others. 

[Unhappy1822]

Same here wont sync.  I've done everything!!!!

[jarmom]

The last time mine synced was Friday night.....not happy at all! Had over 22,000 steps Saturday.....over 14,000 Sunday....don't want to lose this....

[RBJEROME]

Not synkisynki

[RBJEROME]

Not syncing

[RBJEROME]

Not syncing same story battery died charged unable to get back in sync. Can't find device in fitbit  but has on blue tooth

[oneluv7]

I did the same exact thing.  I turned on and off my Bluetooth.  i logged in and out of fitbit.  Then I uninstalled the fit bit app and now it won't find my tracker so I've also lost everything.  I never had these many issues when I had the iPhone.  

Were you able to find a solution? 

My fit bit is only 5 months old!

So frustrating!

[Janier]

I contacted fitbit direct and got an answer from them. Plug in your fitbit as if you are going to charge it. Press down on the power button while plugged in for 4 seconds or until the fitbit logo shows on the screen. 

Unplug it and set up again. This worked for me, unfortunately the battery seems to be draining very quickly. Hopefully this restart will fix that too. 

Hope everyone can get theirs fixed this way too. 

[Unhappy1822]

Thank you...will surely try that. 


Sent from my Sprint Samsung Galaxy S7.

[Sukke]

Nothing works. I tried to do as informed, not ho help 😞

[CBerg4279]

Mine stopped syncing as well.  I restarted my phone and my fit it several times.  Now I unpaired my Bluetooth and it says it won't recognize it now.  So frustrated!

[jarmom]

My husband found a video on youtube....he searched 'how to reboot your fitbit ' or something close to that and he did what the video said and it worked!


Sent from my Sprint Samsung Galaxy S® 6.

[Unhappy1822]

Yes, i got mine working as well. 


Sent from my Sprint Samsung Galaxy S7.

[Sukke]

I had to completely shut down my phone and re-connect the bracelet. Now works.