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Not syncing

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‎11-11-2016 09:58

‎11-11-2016 09:58

Hello,
I am having trouble with my Fitbit charge2, the device is not syncing with my Huawei mobile Y6ll phone I tried many time n I already replaced with new device but still getting same problem with Fitbit charge2, please help me out with this problem. I tried with delete application and download it again.
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‎11-11-2016 12:01

‎11-11-2016 12:01

@Arwa52 It looks like the Huawei Y6II is not listed as a supported device, which explains the syncing issues that you've experienced. I suggest attempting to sync with a mobile device listed as supported or using a computer as an alternative. Hope that helps to get you setup and successfully syncing.

Erick | Community Moderator

It's all about the food! What's Cooking?

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