Not syncing

[SunsetRunner]

My fitbit charge 3 not syncing with my phone ..work great for the first week ..now it stops every other day ...what's happening 

[SteveH]

Some phones seem to be inconsistent and regularly have issues. What phone do you have? Is it on the list of supported devices at www.fitbit.com/devices ? 

[SunsetRunner]

I have a Samsung galaxy A3 2017 version ...it's driving me mad ..inconsistent data 


Sent from my Samsung Galaxy smartphone.

[SteveH]

That phone is not on the list of supported devices so it's possible that it will not work as well as you'd like.

All I can suggest is that when you have syncing issues you go through the standard troubleshooting steps in the hope that they give you a temporary fix.

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

Do you have access to a computer or tablet that you could use to sync your fitbit more reliably?